Our Policies

OZRC Change of Mind Return Policy

  • You may return most new, unopened items within 30 days of receipt of delivery for a replacement or partial refund of the price you paid for the item if you change your mind, a 20 percent restocking fee applies to the invoice value of any item returned.

Conditions applying to change of mind returns

Unless otherwise stated in this Policy:

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
    Items must be in new and unworn condition.
  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
  • Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
  • OZRC is not required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Policy.
  • We do not refund the original fees you paid for your order to be shipped.
  • These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.

Gift Cards

  • Gift Cards are not returnable for change of mind after purchase (except as required by law).

Faulty Items and Australian Consumer Law

  • If an item purchased from OZRC is faulty, any related return and refund rights we offer you will apply in addition to, and do not limit, other rights and remedies you may have under law, including under the Australian Consumer Law.

If you identify a faulty item:

  • Within the relevant return window for that item, you can return the item to us by contacting us through our Contact Us feature or by phone or email.
    Where possible, please notify us of faulty items using the Contact Us or by contacting us within 30 days from receipt of delivery.
  • Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.
  • Factors such as age, price, the item’s condition and the disclosures made about the item may be relevant to your return and refund rights under the Australian Consumer Law. The Australian Consumer Law also applies to used and refurbished items.

Customer Damage

  • OZRC is not required to accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in unsellable condition.

Electronics

  • OZRC will provide you with a replacement or a full refund of the purchase price of an electronic item if the item:

didn’t start when it arrived; or
arrived in damaged condition,
and you return the item to us within 30 days from receipt of delivery.

  • We do not refund the original fees you paid for your order to be shipped.
  • OZRC may test items that are returned because they did not start when they arrived and this may result in the customer being charged a testing fee equal to 15 percent of the item purchase price if the customer misrepresents the condition of the item.
  • For returns of faulty electronic items or devices after 30 days from receipt of delivery, please contact us as you may still be entitled to a remedy.

In store pick up

  • For items purchased with the Pick Up In Store shipping method OZRC will hold the order for a period of two months from date of purchase.
  • Items not collected within the holding period will be subjected to a 20 percent restocking fee of the invoice, the remaining funds will be refunded back to you.

Shipping rates

  • Shipping rates refer to standard size parcels for delivery within Australia. Parcels that are over-sized or very heavy may have additional charges applied. If extra charges are to be applied, you, the customer, will be contacted by phone or email to confirm the amount of any additional charges before processing.
  • Our online orders are shipped from our store in Geebung QLD. We aim to dispatch all orders within 1 business days of receiving the order provided products are in stock and payment has been cleared. Business days are Monday-Friday 10:00am-5:30pm and Saturday 8:30am-2:00pm AEST.
  • If we cannot process your order within 2 business days we will be in contact by either email or phone to explain why and give you an eta. If the eta does not work for you, we can process a refund, exchange or store credit for your order, whichever you decide.
  • Our orders are shipped via Australia Post. Once an order has been placed please understand we cannot change the shipping address for security reasons.
  • Once you have placed your order, we will send you a tracking number and an estimated delivery date. Once the package has left us it is your responsibility to keep an eye on when it should be arriving and to contact us within 7 days after the expected delivery date if it has not arrived.

Express freight

  • Please contact us for a quote for express freight.

Shipping insurance

  • We take pride in packing our online orders to minimize any damage and ensure a clear address label is attached. Unfortunately, without insurance we cannot accept responsibility for how parcels are handled once they leave our stores, or if they go missing.
  • Items over $500 AUD in value will automatically have an insurance policy applied, for items of lesser value a policy may be requested at additional cost.
  • If an incorrect address has been provided, and as a result, the parcel is required to be dispatched again, this is not covered under insurance policy and postage charges will apply.

International shipping

  • We currently do ship internationally, however, a shipping quote will need to be supplied at the time of your order.

Dangerous goods

  • Aerosols, Lacquer paints, and Nitro Fuel fall under the dangerous goods category. These products must be shipped via a courier which generally attracts an additional cost. This courier service is also unable to deliver to certain areas including some outlying islands and post office boxes. If any of these issues impact your order, we will contact you prior to processing

Shipping item(s) to OZRC

  • For change of mind returns of item(s):
    Items with a value of $35 or more must be returned using a trackable shipping method
  • Return postage will be paid by buyer for faulty and/or change of mind items(s).

Not what you ordered?

  • We have checks in place to ensure you are sent the correct items. However, if by chance a mix up has occurred, please contact us via email or by phone, and we can organize to get the correct items to you. We will request you to send back the incorrectly shipped items, so if you hang on to the original shipping packaging, it will make it quicker and easier. Postage will be covered by us.