For items purchased with the Pick Up In Store shipping method OZRC will hold the order for a period of 1 (one) months from date of purchase.
You notified via the contact number on the order invoice once the period of one month is up to arrange shipping, collection or cancellation of the order.
If you cannot be contacted, items not collected within the holding period will be subjected to a 20 percent restocking fee of the total invoice value, the remaining funds will be refunded back to you.
Shipping rates
Shipping rates refer to standard size parcels for delivery within Australia. Parcels that are over-sized or very heavy may have additional charges applied. If extra charges are to be applied, you, the customer, will be contacted by phone or email to confirm the amount of any additional charges before processing.
Our online orders are shipped from our store in Geebung QLD. We aim to dispatch all orders within 1 business days of receiving the order provided products are in stock and payment has been cleared. Business days are Monday-Friday 10:00am-5:30pm and Saturday 8:30am-2:00pm AEST.
If we cannot process your order within 2 business days we will be in contact by either email or phone to explain why and give you an ETA. If the ETA does not work for you, we can process a refund, exchange or store credit for your order, whichever you decide.
Our orders are shipped via Australia Post. Once an order has been placed please understand we cannot change the shipping address for security reasons.
If you require the address to be changed, the order must be cancelled and placed a second time with the updated address.
Once you have placed your order, your tracking number will be uploaded to the ‘order tracking’ tab on the OZRC website. Once the package has left us it is your responsibility to keep an eye on when it should be arriving and to contact us within 7 days after the expected delivery date if it has not arrived.
Automated shipping estimates do not apply to pre-order items, items sold as a pre-order will only ship upon shipment arrival to OZRC.
Express freight
Available in checkout for eligible items, this excludes aerosols, lithium batteries and other restricted items.
Shipping insurance
We take pride in packing our online orders to minimize any damage and ensure a clear address label is attached. Unfortunately, without insurance we cannot accept responsibility for how parcels are handled once they leave our stores, or if they go missing.
Items over $500 AUD in value will automatically have an insurance policy applied, for items of lesser value a policy may be requested at additional cost.
If an incorrect address has been provided, and as a result, the parcel is required to be dispatched again, this is not covered under insurance policy and postage charges will apply.
International shipping
We ship internationally at cost calculated by Australia Post.
Duty and taxes relating to import are the responsibility of the customer to arrange.
Dangerous goods
Aerosols, Lacquer paints, and Nitro Fuel fall under the dangerous goods category. These products must be shipped via a courier which generally attracts an additional cost. This courier service is also unable to deliver to certain areas including some outlying islands and post office boxes. If any of these issues impact your order, we will contact you prior to processing
Shipping item(s) to OZRC
For change of mind returns of item(s): Items with a value of $35 (thirty five dollars) or more must be returned using a trackable shipping method
Return postage will be paid by buyer for faulty and/or change of mind items(s).
Items must be shipped to the below address: To: OZRC Returns Unit 1/129 Robinson Rd E Geebung QLD 4034 Australia +61 07 3265 4547
